This is just a short about section where you can describe yourself and your site. You'll want to keep it fairly long because there are some layout issues that arise if the area is below a certain width.

We dont want your money.

Its a very late night of working, i am tired so it is very possible i am just not seeing it.
I received two renewal notices this week for a couple of .ie domains I own. After clicking the link provided i cant for the life of me find anywhere to hand over my money.
I am after spending 20 minutes clicking through every link and tab available and despite plenty of notices that renewal is due, no option to pay. I am going to have to ring their accounts tomorrow and pay over the phone.

A few suggestions:

  • If you are providing a link in your email for me to pay, have it go directly to a payment screen with my details and the domain details pre filled.
  • Is logging in to my account necessary at this stage? Only i got the email with the url for that domain and would i really pay for a domain that’s not mine?
  • If you really can only provide a url for the homepage put in a big image link with “Renew here” that will bring me to a payment screen.

I wonder how their renewals compare to the other hosting companies.

UPDATE: I guess they know about the problem. Their automatic reply from support contains a link to the renewal form.

| | 09/10/07 03:55 AM

  1. Seems to be common. GoDaddy sent me a set of mails telling me I had to update my ICANN registration. They did provide a link and follow-up instructions which bore no resemblance to where the link sent me. A week later they updated their site to actually send the link somewhere!


    — Conor O'Neill    Oct 9, 08:23 AM    #